Our client is a well-established organisation within the logistics and supply chain sector, offering a stable and structured environment with strong long-term career opportunities. In recent years, they have brought their Accounts Receivable function back onshore after previously outsourcing it, reinforcing their commitment to building a high-performing team locally.
ABOUT THE ROLE
This is an opportunity to join their Melbourne-based finance team as an Accounts Receivable Officer, sitting within a team of five. The role focuses on collections and receivables, with a strong emphasis on stakeholder engagement across both customers and internal operations. With a requirement of four days in the office, the business places real value on having its finance team working closely together on site, offering both stability and visibility within the organisation in a sector that has seen significant change.
RESPONSIBILITIES
- Manage a portfolio of customer accounts, ensuring timely collection of outstanding invoices
- Conduct follow-ups via phone and email to reduce aged debt
- Build and maintain strong relationships with customers and internal teams
- Investigate and resolve payment discrepancies and account queries
- Reconcile customer accounts and support ageing reporting
- Provide invoices, statements, and credit notes as required
- Maintain accurate customer and credit data across systems
- Escalate issues where required and support overall cash flow objectives
- Previous experience in Accounts Receivable or collections
- Strong communication skills with confidence engaging customers over phone and email
- Exposure to SAP and/or Cargowise One is advantageous
- Ability to manage a high-volume portfolio and prioritise effectively
- Strong attention to detail and problem-solving ability
- Comfortable working in a team environment with regular stakeholder interaction
