A household name in Australian commercial contracting, with operations spanning infrastructure, facilities management and construction from one end of the country to the other. With a geographically distributed workforce and a complex operational environment, the business is actively investing in its technology capability, building smarter, more connected systems to support how its people work in the field and across the business.
ABOUT THE ROLE
Our client is on a mission to eliminate the manual, the repetitive and the inefficient and this role sits at the centre of it. As Business Systems Analyst, you’ll embed yourself in the business, understand how teams actually work, and build smarter. That might mean replacing a paper-based field process with a mobile app that feeds directly into the CRM. It might mean automating a workflow that currently lives in someone’s inbox, or identifying where AI can remove friction from a process entirely.
This is not a pure support role and it’s not a pure BA role. It sits squarely in the middle someone who understands systems, earns the trust of operational teams, and has the capability to turn insight into real solutions using the Microsoft Power Platform, Dynamics CRM and emerging AI tooling.
KEY RESPONSIBILITIES
- Analyse business workflows and identify opportunities to optimise, automate or eliminate manual processes
- Design and build solutions using Power Apps, Power Automate, Power BI, SharePoint and Dynamics CRM
- Support and administer key enterprise platforms including Viewpoint Jobpac, Ideagen EHS Core, Microsoft Field Service and Microsoft 365
- Gather and translate business requirements into functional and technical specifications
- Manage system improvement initiatives from concept through to implementation and rollout
- Liaise between business units, the IT team and external vendors to deliver effective outcomes
- Develop user documentation, training materials and support users through system change
- Evaluate emerging technologies including RPA and AI-driven solutions relevant to the business
- Demonstrated experience in a Business Systems Analyst, Technical Business Analyst or Applications Analyst role
- Solid understanding of business process analysis and requirements gathering
- Hands-on experience with Microsoft 365 and the Power Platform (Power Apps, Power Automate, Power BI)
- Experience supporting and administering enterprise business applications
- Ability to translate business needs into practical, low-code or no-code technology solutions
- Strong stakeholder engagement skills, comfortable working across both technical and non-technical audiences
- Desirable: experience with Dynamics CRM, Viewpoint Jobpac, Ideagen EHS Core or Microsoft Field Service
- Desirable: exposure to RPA, automation frameworks or AI-assisted tooling
