ABOUT OUR CLIENT
Our client is an award-winning cloud consultancy helping enterprise customers design, build, and run exceptional AWS environments. We work with household brands and government clients across architecture, engineering, and managed services, and they're growing fast.
ABOUT THE ROLE
They're currently seeking a Cloud Support Engineer to join our Melbourne-based team and play a key role supporting AWS environments across multiple clients. You’ll work with a talented crew of engineers, solve meaningful problems, and learn from some of the best in the business.
This is a hands-on, client-facing support role focused on diagnosing and resolving cloud infrastructure issues, maintaining AWS environments, and improving system performance.
KEY RESPONSIBILITIES
- Respond to incidents and support requests across AWS environments
- Troubleshoot cloud infrastructure issues and escalate when needed
- Use monitoring tools to maintain performance and uptime
- Support patching, backups, updates, and environment documentation
- Help customers get the most out of their AWS stack
- Work closely with engineers and clients to drive improvements
- 2+ years’ experience in a technical/cloud support role
- Strong hands-on AWS experience (EC2, S3, IAM, etc.)
- Comfortable with incident resolution and service desk tools
- Understanding of cloud security best practices
- Clear communicator with a collaborative mindset
- Bonus: scripting or automation skills (e.g. Python, Bash)
