ABOUT OUR CLIENT
Our client is a fast-growing provider of waste management and recycling services to the construction industry. Due to internal growth, they’re now seeking energetic and enthusiastic individuals with strong problem-solving abilities and a customer-first mindset. The ideal candidate will be tech-savvy, detail-oriented, and capable of delivering efficient, solutions-focused support with a high standard of service.
ABOUT THE ROLE
This role is focused on delivering outstanding customer support by responding to enquiries, resolving issues efficiently, and providing tailored solutions. It requires a proactive and organised individual with strong communication and technical skills to manage customer needs across various channels. You’ll play a key part in maintaining customer satisfaction while supporting day-to-day operations in a fast-paced, service-driven environment.
KEY RESPONSIBILITIES
- Build and maintain strong, effective relationships with clients.
- Act as the first point of contact for incoming phone and email enquiries.
- Deliver prompt and professional customer service, ensuring all client requests and queries are handled efficiently.
- Approach problems with a practical mindset and strong attention to detail.
- Strong IT skills with experience in customer service, account management, or software support.
- Background in logistics, waste management, or construction industries preferred.
- Excellent communication, teamwork, and problem-solving abilities.
- Detail-oriented, organised, and able to perform well under pressure.
