ABOUT OUR CLIENT
Our client is a fast-growing, values-driven cleaning provider based in Melbourne, servicing both the metro area and regional Victoria. They specialise in common area cleaning for residential buildings and office spaces. Their edge? Exceptional people, professional service, smart systems — and a leadership team that’s as hands-on as they are visionary.
ABOUT THE ROLE
This role is high-output; high-exposure; and high-impact. This role work directly with the Founder / Director as their go-to person for coordination, communication, admin, logistics, and follow-through. The successful candidate will be across a wide mix of priorities and functions, often switching gears quickly — and handling a high volume of tasks with speed and accuracy.
As a newly created position, this role will have the opportunity to shape how the role works best — for them and for the business. They will get access to every part of the business — giving them a rare opportunity to learn fast and contribute to strategic decisions. This individual also bring smart tools into your workflow, especially AI platforms like ChatGPT, to streamline the day-to-day and create space for higher-level thinking.
This role will be perfectly suited for someone who is highly organised, naturally proactive, and love helping high-performing people do more.
KEY RESPONSIBILITIES
Executive & Admin Support
- Managing the founder’s calendar, inbox, communications and priorities;
- Anticipating needs, plan ahead and keep things running on schedule;
- Following up other team members on deadlines;
- Drafting proposals, presentations, documents and communication materials;
- Protecting the founder’s time and focus by handling the details.
- Handling a high volume of varied tasks across all departments;
- Using Trello (internal tasks) and HubSpot (business development) to manage tasks and deadlines;
- Triage competing demands, move fast, and get things done.
- Be a central point of contact across the business and externally;
- Coordinating team meetings, internal updates, follow-ups and actions;
- Drafting communications that are clear, concise and on-brand;
- Managing social media accounts.
- Managing office needs and supplier relationships;
- Supporting onboarding, internal systems and events;
- Suggesting and implementing better ways of doing things — often using AI.
- You’re highly organised & task-driven;
- You naturally take ownership — if it’s on your plate, it gets done;
- You already use ChatGPT or similar AI tools daily (and can’t imagine working without them);
- You love learning and absorbing knowledge from every corner of a business;
- You’re professional and calm under pressure;
- You don’t sit still — if there’s a quiet moment, you’re finding something to fix or improve;
- You care about doing excellent work and being part of something that’s growing fast.
- Prior EA or operations/admin experience in a fast-paced environment;
- Tech-confident — MS Office, Outlook, SharePoint, Teams, plus AI tools;
- Proven ability to manage high task loads independently;
- Sharp communication skills — written and verbal;
- Strong organisational and multitasking skills.
