Our client is a values-led organisation within the education and community sector, supporting multiple sites and frontline teams across a growing environment. With a strong people-first culture, the organisation sees technology as a key enabler for operational excellence, collaboration, compliance, and future growth.
ABOUT THE ROLE
Reporting to the CFO, the ICT Manager will lead the governance, coordination, and continuous improvement of the organisation’s technology environment.
Operating through a matrix model, the role works closely with MSPs, SaaS vendors, project teams, and business stakeholders to ensure technology services are secure, reliable, and aligned to operational needs. A key focus of the role is improving vendor engagement, strengthening ICT governance, and driving more structured and collaborative ways of working across the business.
KEY RESPONSIBILITIES
- Lead ICT operations across MSPs, SaaS vendors, and business stakeholders
- Manage vendor performance, SLAs, escalations, and service delivery
- Drive ICT governance, standards, and structured ways of working
- Maintain the ICT roadmap aligned to business priorities
- Oversee cyber security, identity management, and data protection practices
- Support SaaS platforms, integrations, upgrades, and system lifecycle activities
- Partner closely with operational leaders to improve system engagement and effectiveness
- Coordinate ICT projects, reporting, and cross-functional initiatives
- Provide technology advice and recommendations to senior leadership
- Promote practical, user-friendly digital practices across the organisation
- Experience in an ICT Manager or Technology leadership role
- Strong MSP, SaaS, and vendor management experience
- Experience working within a matrix or outsourced ICT environment
- Strong stakeholder engagement and communication skills
- Exposure to ICT governance, cyber security, and service delivery frameworks
- Experience supporting enterprise systems and SaaS platforms
- Ability to drive accountability and outcomes across vendors and stakeholders
- Strong organisational, coordination, and problem-solving capability
- Experience within education, healthcare, community, or regulated environments highly regarded
