ABOUT THE CLIENT
Our client is a well-established and respected provider of trades and building services, known for delivering high-quality maintenance solutions across a diverse range of projects. With a strong reputation for professionalism, safety, and customer satisfaction, they are entering an exciting period of growth and are seeking a dedicated Operations Manager to lead their day-to-day service delivery and support the broader leadership team.
ABOUT THE ROLE
As the Operations Manager, you will take ownership of the daily operations, providing leadership, guidance, and strategic direction to field staff and apprentices. You’ll work closely with the General Manager to ensure effective scheduling, optimal team performance, and outstanding service delivery. This is a pivotal leadership role with a strong focus on process improvement, team development, financial oversight, and client satisfaction.
KEY RESPONSIBILITIES
- Lead and support trade teams to ensure alignment with company values, goals, and safety standards.
- Oversee scheduling in collaboration with internal teams to maximise technician productivity.
- Monitor company performance against budget and financial targets, reporting to senior management.
- Coach, mentor, and develop team members to enhance skills, capabilities, and engagement.
- Manage invoicing, budgeting, resourcing, and operational compliance.
- Drive customer satisfaction through quality service, effective communication, and proactive issue resolution.
- Ensure team adherence to workplace health and safety legislation and company procedures.
- Develop and refine systems and processes to improve operational efficiency.
- Provide strategic insights and support to the General Manager in decision-making and business planning.
- 5+ years’ experience leading trade teams in a fast-paced service or maintenance environment.
- Formal qualifications in Management, Business, HR, WHS or similar (or extensive equivalent experience).
- Strong trade knowledge, ideally within a building or construction services context.
- Proven financial and operational acumen including budgeting and reporting.
- High-level communication and interpersonal skills with the ability to influence and motivate teams.
- Intermediate proficiency in Microsoft Office (Word, Excel, Outlook).
- Sound judgement, strong organisational skills, and high attention to detail.
- Experience with tenders, contracts, and client negotiations will be highly regarded.
