About the Role
We’re looking for an experienced, people-focused Sales Manager
to lead our Course & Careers Advisors and drive the success of our student engagement and sales function.
In this pivotal role, you’ll manage the day-to-day operations of the Sales Team while contributing as a key member of the Senior Leadership Team to deliver on the department’s and business’s strategic objectives. You’ll inspire performance, implement best-practice processes, and create a culture of growth, integrity, and excellence.
Key Responsibilities
People & Performance
- Lead, coach, and develop the Course & Careers Advisors to achieve individual and team KPIs.
- Deliver a structured onboarding program for new hires and ongoing professional development.
- Conduct regular team meetings and one-on-one Sprint Sessions for performance and feedback.
- Review calls and provide coaching to maintain quality and customer service excellence.
- Stay across industry developments to ensure compliance and competitiveness.
- Identify and implement process improvements to maximise team efficiency.
- Collaborate with internal stakeholders to enhance the student experience across the lifecycle.
- Allocate leads fairly and equitably across the team.
- Ensure adherence to AQF, NVR, and WHS compliance standards.
- Work closely with Marketing to optimise lead generation strategies.
- Develop and deliver the annual strategic plan in collaboration with the CEO and business leaders.
- Monitor team performance against strategic goals and KPIs; identify and action improvement opportunities.
- Prepare and present regular performance reports and scorecards to the Senior Leadership Team.
- Continuously analyse data to drive performance outcomes and inform decision-making.
You’re a confident and strategic leader who thrives in a fast-paced, data-driven environment. You balance commercial acumen with empathy — empowering your team to perform at their best while maintaining a strong focus on quality and compliance.
You’ll bring:
- 5+ years of proven success in an incentive-driven sales or customer service call centre.
- Demonstrated success achieving sales targets.
- Experience leading diverse and remote teams, fostering engagement and resolving conflict effectively.
- Experience in the Education sector (highly desirable).
- Strong analytical mindset and data-driven approach to decision-making.
- Excellent written and verbal communication skills, with the ability to produce clear, professional reports.
- Strong organisational and strategic planning capabilities.
- Flexibility to work evenings, weekends, and remotely when required.
