Our client is an Australian-owned business specialising in the design, manufacture, installation and servicing of spray booth and paint shop equipment . With over 30 years of experience, they support a range of industries including automotive, aerospace, cabinetry and defence, delivering tailored solutions to meet specific operational requirements. The business has built a strong reputation for quality, technical expertise and long-term client partnerships, underpinned by a dedicated service and maintenance offering.
About the role
About the role
The role of Service Coordinator is responsible for managing the scheduling and coordination of servicing and maintenance across our client’s equipment portfolio. It acts as the central point of contact between customers and technicians, ensuring jobs are allocated efficiently and completed on time while maintaining a high level of customer service. The position plays a key role in supporting day to day operations, handling service requests, and ensuring clear communication across all stakeholders.
Key Responsibilities
- Coordinate and schedule servicing and maintenance for clients
- Act as the main point of contact for service enquiries and bookings
- Allocate jobs to technicians based on priority, location and availability
- Manage service schedules, job tracking and client records
- Handle urgent breakdowns and follow up on service completion
- Liaise with internal teams to ensure smooth and efficient service delivery
Skills and competencies
- Strong organisational and time management skills
- Ability to manage multiple priorities in a fast-paced environment
- Clear and professional communication skills
- Customer service focus with a proactive approach
- High attention to detail and accuracy
- Ability to work independently while supporting a team
