Our client is a leading organisation within the disability and community services sector, committed to improving outcomes for the people and communities they support. With technology playing a critical role in enabling frontline teams, the organisation is investing in the uplift and modernisation of its enterprise applications to enhance service delivery, improve data quality, and support future growth.
ABOUT THE ROLE
Reporting to the Systems Solutions Manager, the Technical Analyst plays a key role in supporting and enhancing the organisation's core business applications.
You'll provide Level 2/3 technical support, administer enterprise systems, manage system configuration and security, and partner with internal stakeholders and technology vendors to deliver reliable, secure and user-focused solutions.
This is an excellent opportunity for someone who enjoys solving technical problems, improving business systems, and contributing to ongoing digital transformation initiatives within a collaborative, purpose-driven environment.
KEY RESPONSIBILITIES
- Provide Level 2/3 support across enterprise business applications, including incident investigation, troubleshooting and resolution.
- Configure and administer business systems, user access, security roles and permissions.
- Monitor system performance, data integrity and application health to ensure reliable operations.
- Support system enhancements, upgrades, testing, deployments and release activities.
- Manage vendor support requests and escalations while driving service improvements.
- Develop and maintain reports, dashboards and data extracts to support business decision-making.
- Perform SQL-based data validation, troubleshooting and reconciliation activities.
- Support system integrations, data migrations and application lifecycle initiatives.
- Maintain technical documentation, system procedures and configuration records.
- Partner with business stakeholders to identify improvement opportunities and support the successful adoption of new system capabilities.
- Experience supporting enterprise business applications in a Technical Analyst, Application Support or Systems Analyst role.
- Hands-on experience administering enterprise platforms such as Salesforce or similar business systems.
- Strong SQL skills for data extraction, validation and troubleshooting.
- Experience supporting user access, security, configuration and data integrity across enterprise applications.
- Knowledge of system integrations, APIs and data flows.
- Experience producing business reports and dashboards to meet stakeholder requirements.
- Understanding of IT service management practices, including incident, problem and change management.
- Strong stakeholder engagement skills with experience working alongside vendors and cross-functional teams.
- Excellent analytical, documentation and problem-solving capabilities.
- Experience within disability services, healthcare, community services or other regulated industries will be highly regarded.
- Join a purpose-driven organisation where technology directly supports frontline service delivery.
- Contribute to a major enterprise systems uplift and digital transformation program.
- Work across modern business applications, data, integrations and system improvements.
- Collaborate with experienced technology professionals and business stakeholders.
- Enjoy a role that offers variety, continuous learning and the opportunity to make a meaningful impact.
